As a product leader, it’s your responsibility to build alignment while scaling and prevent silos from happening
Most product people agree that customer-centricity is important. But what does it mean to truly create customer-centric products, processes, and cultures?
What exactly is product ops and how can it help keep your product house in order? Leaders from Calendly, Twilio-Segment, and more share their insights.
“If you don’t codify how to innovate…you will oftentimes lose the magic that brought you here.” Oji Udezwe, Product Lead at Twitter, on scaling and building high-functioning teams.
Jane Honey, Senior Product Director at Intercom, shares how Intercom built its Macros feature and lessons learned from the process.
CEOs from Figma, Amplitude, Launchdarkly, and Productboard share insights on how to work with a product-centric CEO.
Gibson Biddle shares his insights into customer-centricity at Netflix at the 2021 Product Excellence Summit.
Read about the development and launch of Embeddables, Zendesk’s answer to seamlessly integrating customer support tools into websites and mobile apps.
With Document Signing, User Interviews removes a huge pain point for researchers tasked with ensuring important agreements are signed by participants before each session.
Should we return to the office or not? And if so, what does this process look like? Like a lot of problems in the product world, these are big, complex questions that don’t have a single right answer.
Continuous discovery means you prioritize regular interactions with your customers and use what you learn in those interactions to fuel your product strategy.
Not long ago I was hiring someone on my team here at Productboard where it was clear, almost from the earliest conversations, that the person I had chosen would make the process of onboarding as smooth and straightforward as possible.
