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Product Leaders

How Zendesk launched Embeddables — and changed the customer service industry forever

Read about the development and launch of Embeddables, Zendesk’s answer to seamlessly integrating customer support tools into websites and mobile apps.

Dottie Schrock

Kieran Tie

How we built this: User Interviews’ Document Signing feature

With Document Signing, User Interviews removes a huge pain point for researchers tasked with ensuring important agreements are signed by participants before each session.

Dottie Schrock

Kieran Tie

To return to the office or not? Here’s how we’re approaching this question at Productboard

Should we return to the office or not? And if so, what does this process look like? Like a lot of problems in the product world, these are big, complex questions that don’t have a single right answer. 

Dottie Schrock

Stephen M. Walker II

Creating value with continuous discovery—a discussion with Teresa Torres (Part 2)

Continuous discovery means you prioritize regular interactions with your customers and use what you learn in those interactions to fuel your product strategy.

Dottie Schrock

Melissa Suzuno

5 onboarding best practices for product management leaders

Not long ago I was hiring someone on my team here at Productboard where it was clear, almost from the earliest conversations, that the person I had chosen would make the process of onboarding as smooth and straightforward as possible. 

Dottie Schrock

Stephen M. Walker II

30 product management thought leaders to follow

Product management is an ever-evolving discipline, and there’s always something new to learn. But how do you keep on top of the latest trends, ideas, and strategies? One way is to follow the pioneers behind them. 

Tony Lee

Nicholas Edwards

A review of Empowered, Marty Cagan’s latest deep-dive into product leadership

In Empowered, Marty Cagan focuses not only on coaching techniques and product management development plans, but also on considerations around team topology, setting objectives, improving cross-organizational collaboration, and the hard work that long-term business transformation requires. 

Dottie Schrock

Stephen M. Walker II

VP Product Courtney Machi on why working remotely makes you a better product manager

Written prior to the COVID-19 pandemic, here is a forward-thinking piece from Courtney Machi, VP Product at Andela, on why working remotely can make you a better product manager.

Dottie Schrock

Dottie Schrock

A discussion with product leaders from Personio and Clubhouse

A chat about the nuances of product management at startups vs. enterprise, how product can better collaborate with other teams, and what customer-centricity really means.

Tony Lee

Nicholas Edwards

C. Todd Lombardo on the strategic role of product roadmaps

Scott Baldwin and product leader C. Todd Lombardo discuss the strategic role of roadmaps in the product organization.

Tony Lee

Nicholas Edwards

Q&A with Disney+ VP Product on customer-centricity, effective prioritization & building excellent products

We recently caught up with Michael Cerda, VP Product at Disney+ to chat about his take on solving user problems, effective prioritization, and building excellent products.

Dottie Schrock

Zach Anderson

Productboard Excellence Award winners announced!

We launched the inaugural Productboard Excellence Awards at our Product Excellence Summit and are thrilled to introduce the three winners.  The Productboard Excellence Awards celebrate exemplary Productboard customers committed to the three pillars of Product Excellence and use Productboard to build products that matter, together. We asked the Productboard team

Dottie Schrock

Dottie Schrock