To build an ongoing relationship your customers, you need to stay in constant communication with them and let them know what’s coming with good release notes.
Product management as a whole is currently evolving, and many companies are still trying to clearly define the role in their organizations. In the past, PMs were often primarily responsible for technical and project management duties as strategic decisions about the product were led by sales or engineering. However, as companies begin to compete on product experience, product managers are leading strategy, and it’s their primary goal is to decide what to build next.
I met Jon Stewart once. He and the head writer of The Onion were promoting their new book, America (The Book): A Citizen’s Guide to Democracy Inaction, at Poets and Prose in Washington, DC. Now, this was before Aasif Mandvi and Hasan Minhaj became correspondents, and I had a plan
We recently wrote about interviewing customers to get beyond their initial asks to find out what they really need. In the article, we mentioned that the “5 Whys” is a popular and effective method for talking to customers. We also elaborated on how we use that framework. Of course, interviewing, whether it be with job candidates, customers, or sources for a story, can be a bit of an art and science.
“When you’re a product leader, people look to you for answers. Why is the churn rate high? Why is feature X not being used? How do we get revenue up? And most importantly, what are we going to do to fix it all?”
Jeremy Saenz, Kajabi’s Vice President of Product knows only too well how stressful the transition from a technical role like engineering to product management can be, and how that stress can manifest as a kind of impostor syndrome.
Product Managers listen, prioritize, and build. To do all of these things, they must wear multiple hats to build the best products for their customers.
Hubert Palan is one of the more curious and enthusiastic people I’ve met in this lifetime. He’s also spent much of the past five years speaking with hundreds of product managers, trying to learn what they’d expect a dream all-in-one tool for product managers to do. So when I asked Hubert recently what piece of advice he’d offer PMs, he did what he often does — responded with a story…
I get asked this question a lot. Either because folks are hiring a product manager or because they want to get better at product management themselves.
We have recently been looking for some great design and engineering minds to join our productboard team. Having done hundreds of interviews in the past, I have been following my recruiting routine of screening candidates, asking about their past experiences, fishing for concrete examples of brilliance, drive, and leadership in their fields.
I want to forget, at least for now, the obvious need for a clear overarching vision, trust, accountability and a culture of cooperation. Without these, you will not build a great product no matter what, so let’s assume that these are in place. (Wishful thinking, I know, but let’s not go there now.)
Given the long history of myriad frameworks and methodologies, it seems like the customer, her goals, pains and motivations are besieged on every front. Everyone is trying to analyze her, everyone is trying to understand her, everyone is trying to learn how to satisfy her.
