Effective as of September 16, 2019, productboard, Inc., (“productboard”) and its subsidiaries (collectively, the “productboard Group” or “we” or “us” or “our”) have introduced our Cookies Policy (“Policy”).
For the purposes of this Policy, the term, “Websites”, shall refer collectively to www.productboard.com as well as the other websites that the productboard Group operates and that link to this Policy, the term “Services” shall refer to our on-demand product excellence system, and tools and services made available from the Websites.
We and our authorized partners use cookies and other information gathering technologies. These technologies may provide us with personal information, information about devices and networks you utilize to access our Websites, and other information regarding your interactions with our Websites.
The up-to-date list of cookies used on Application is available here.
| Types of cookie | Who serves these cookies | How to refuse |
| Essential website cookies: These cookies are strictly necessary to provide you with services available through our Websites and to use some of its features, such as access to secure areas. | Productboard, Inc. | Because these cookies are strictly necessary to deliver the Application to you, you cannot refuse them. You can block or delete them by changing your browser settings however, as described below under the heading “How can I control cookies?”. |
| Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable. | Intercom Cloudflare Stripe | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” |
| Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you. | Google Analytics Marketo Analytics Segment Analytics Madkudu Marketing Analytics Fullstory Insided | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”Alternatively, please click on the relevant opt-out link below: – Google Analytics |
| Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. | Facebook Custom Audience Google Dynamic Remarketing | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link below: – Facebook Custom Audience: Instructions on how to opt out are provided here – Google AdWords Conversion – Google Dynamic Remarketing: same as above. |
The up-to-date list of cookies used on Website is available here.
| Types of cookie | Who serves these cookies | How to refuse |
| Performance and functionality cookies: These cookies are used to enhance the performance and functionality of our Websites but are non-essential to their use. However, without these cookies, certain functionality like videos may become unavailable. | Intercom Cloudflare Disqus | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”Alternatively, please click on the relevant opt-out link below: – Disqus |
| Analytics and customisation cookies: These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective are marketing campaigns are, or to help us customise our Websites for you. | Google Analytics Ad Platforms Analytics Marketo Analytics Segment Analytics Madkudu Marketing Analytics Clearbit Reveal Hotjar Insided | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”Alternatively, please click on the relevant opt-out link below: – Google Analytics – LinkedIn does not appear to provide an opt-out link for its analytics cookies. For more information about such cookies, please see this page. – Clearbit |
| Advertising cookies: These cookies are used to make advertising messages more relevant to you. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. | Bing Ads DoubleClick Facebook Custom Audience Google AdWords Conversion Google Dynamic Remarketing LinkedIn Ads Marketo UTM Twitter Ads Quora Ads | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?”Alternatively, please click on the relevant opt-out link below: – Bing Ads – DoubleClick – Facebook Custom Audience: Instructions on how to opt out are provided here – Google AdWords Conversion – Google Dynamic Remarketing: same as above. – LinkedIn Ads |
| Social networking cookies: These cookies are used to enable you to share pages and content that you find interesting on our Websites through third party social networking and other websites. These cookies may also be used for advertising purposes too. | Facebook Connect Clearbit | To refuse these cookies, please follow the instructions below under the heading “How can I control cookies?” Alternatively, please click on the relevant opt-out link below: – Facebook Connect – ClearBit |
We partner with third parties to either display advertising on the Websites or to manage our advertising on other sites. Our third party partners may use technologies such as cookies to gather information about your activities on our Websites and other sites in order to suggest advertisements based upon your browsing activities and interests.
Web beacons, tags and scripts may be used on our Websites or in email or other electronic communications we send to you. These assist us in delivering cookies, counting visits to our Websites, understanding usage and campaign effectiveness and determining whether an email has been opened and acted upon. We may receive reports based on the use of these technologies by our third-party service providers on an individual and aggregated basis.
We use Local Storage Objects (“LSOs”) such as HTML5 to store content information and preferences. Various browsers may offer their own management tools for removing HTML5 LSOs. Third parties with whom we partner to provide certain features on our Websites or to display advertising based upon your Web browsing activity use LSOs such as HTML5 and Flash to collect and store information. For further information on how to manage Flash LSOs please click here.
Logs: As is true with most websites and services delivered over the Internet, we gather certain information and store it in log files when you interact with our Websites and Services. This information includes internet protocol (IP) addresses as well as browser type, internet service provider, URLs of referring/exit pages, operating system, date/time stamp, information you search for, locale and language preferences, identification numbers associated with your devices, your mobile carrier, and system configuration information. Occasionally, we connect personal information to information gathered in our log files as necessary to improve our Websites and Services. In such a case, we would treat the combined information in accordance with this Policy.
Analytics: We collect analytics information when you use the Websites to help us improve them. We may also share anonymous data about your actions on our Websites with third-party service providers of analytics services.
How can I control cookies?
You are in control of use of cookies: You can disable the use of cookies in your browser settings, as well as to remove already stored cookies. In addition to that, you may also use some of the online tools such as www.aboutads.info/choices and www.youronlinechoices.eu.
By using our Websites without disabling cookies and other information gathering technologies in your your browser settings, you agree with the use of such technologies in accordance with this information and the relevant third parties’ policies referenced below.
Some cookies and other network identificators on our website are wholly or partially run by third parties. These parties have their own terms under which the use of network identificators is governed. Please refer to such terms below:
For detailed information on Google’s terms for use of cookies click here and information on opt-out are available here.
How We Use Information That We Collect (Purpose of the processing)
We use the information we collect about you with cookies and other other information gathering technologies to (a) provide, operate, maintain and improve the Services; (b) enable you to access and use the Services; (b) monitor and analyze trends, usage, and activities in connection with the Websites and Services and for marketing or advertising purposes; (c) investigate and prevent fraudulent transactions, unauthorized access to the Services, and other illegal activities; and (d) personalize the Websites and Services, including by providing features or advertisements that match your interests and preferences.
Legal grounds for processing
We process your information for the purposes described in this Policy, based on the following legal grounds:
(i) When we’re pursuing legitimate interests
We process your information for our legitimate interests and those of third parties. This means that we process your information for things like: Providing, operating; maintaining, and improving our Services; enabling you to access and use the Services; promoting the Services; sending promotional communications, monitoring and analyzing trends, usage, and activities in connection with the Websites and Services; investigating and preventing fraudulent transactions, unauthorized access to the Services, and other illegal activities; (i) personalizing the Websites and Services.
(ii) When we’re providing a service
We process your data to provide a service you’ve asked for under the Service Contract or other contract between you and us. This means that we process your information for things like: Enabling you to access and use the Services; processing transactions, and sending you related information; providing customer service and support; personalizing the Websites and Services.
(iii) With your consent
By using our Websites without disabling cookies and other information gathering technologies in your your browser settings, you give us a consent to use of such technologies in accordance with this Policy and the relevant third parties’ policies. If you wish to withdraw your consent, you can contact us at [email protected] or you may change your browser’s settings.
Your rights
To the extent the cookies may qualify as personally identifiable information (in EU referred to as personal data), you have various rights under data protection laws: To the extent provided for under the applicable data protection laws, in particular GDPR, you may request access to your data from us (information about what your specific data we process and how do we work with them), you may request restriction of the processing your data (it means, that we do not delete the data but we will not work with them) you may request data deletion and correction (always if the legal conditions are met), and you also the right to object to the processing and to exercise your right to data portability. To exercise any of these rights, contact us via contact details above – the easiest way is to send us email and we will be happy to assist you in exercising your rights. If you believe that we are violating legal rules by processing your personal data, you have the right to lodge a complaint with a national supervisory authority.
If you have questions regarding this Policy, your rights or about the privacy practices of productboard, please contact us by email at [email protected], or at:
productboard, Inc.
Attn: Privacy Officer
612 Howard street,
San Francisco, CA 94105
United States of America
Representative of productboard for data privacy in the EU:
productboard s.r.o.,
Klimentská 2066/19, Nové Město,
110 00 Praha 1, Czech Republic
[email protected]
