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Frequently Asked Questions

How does the free trial work? Do I need a credit card to try Productboard?

You can sign up for a free trial for free, no credit card needed. Once your trial ends, you can use our Starter plan for free or purchase one of our paid plans to continue using Productboard.

How do I purchase? What forms of payment do you accept - credit card and/or invoicing?

You can buy our Essentials and Pro plans through Productboard’s billing page using all major credit cards. To purchase the Enterprise plan and get set up on invoicing, please contact our sales team.

What are the different roles and their associated access? Which roles do I pay for?

Customers pay for the number of makers using Productboard. A maker has full access to edit, update, add, create and prioritize feature ideas, feedback notes, and roadmaps. Makers with admin access can also manage members, integrations, settings, and billing.

Every Productboard plan also includes unlimited contributor and viewer roles. Contributors can share ideas, requests, and customer feedback and access feature data and roadmaps, but cannot make updates. Viewers can only see the Roadmap (and the Portal if shared with them). They cannot add or make updates to Productboard.

How does onboarding work?

We designed Productboard’s trial onboarding experience to guide you through the most useful workflows and frequently used roadmaps, boards, and prioritization frameworks.

In addition, we offer dedicated Success & Support packages that can be added to any plan for customers interested in a more bespoke onboarding experience. Learn more about our Success & Support offerings here.

How does adding and removing makers work?

If you are on a yearly plan, your contract includes a fixed minimum of makers. You cannot reduce the number of makers until your contract ends, but you can add new maker seats or upgrade your plan anytime!

If you are on a monthly plan, you can increase or reduce the number of licenses at any time in Productboard.

What support and services are available?

We offer a variety of free and paid services to support our customers. Learn more here about our onboarding, success management, support services, and community offerings.

Do you offer discounts for nonprofits?

Yes, we provide discounts for charitable nonprofits. For more information, contact us.

Is my data secure?

Yes, your data is safe with us. The security and privacy of your data is our number one priority. We perform regular security testing, work with third-party security specialists, and host our platform on the highly-secure AWS Amazon cloud. Learn more.

What integrations do you support?

We integrate with many development tools such as Jira, Azure DevOps, and GitHub, plus customer feedback tools like Slack, Zendesk, and Intercom. Learn more.

Have additional questions? Send us an email to [email protected]