Productboard’s new AI-powered voice of customer solution provides an unprecedented understanding of customer needs with exec-level insights across your entire product portfolio.
Centralize feedback from many integrated sources and sit back as AI distills recurring topics.
Explore interactive dashboards and drill into feedback topics to uncover underlying customer needs.
Author shareable VoC reports in minutes by prompting AI to answer any question about your feedback.
When I started Productboard, our mission was clear – to create a world where every product truly meets the needs of its users. For the past decade, customer insights have been the foundation of our vision. Now, we're taking that commitment to the next level with our newest product offering.
I’m excited to announce Productboard Pulse, the first AI-powered voice of the customer solution that’s deeply integrated into an end-to-end product management platform. It’s designed to cut through the noise, providing reliable and actionable insights into what truly matters to your customers.
Unlike point solutions and generic AI tools, Productboard Pulse is seamlessly integrated into your product source of truth, making it effortless to turn insights into action. And for organizations looking to rapidly gain deep customer insights, Pulse can also be adopted on its own before expanding to other use cases like strategic planning and collaborative roadmapping.
For Productboard Pulse this is just the beginning and we’ll be unveiling even more innovations in the coming months. In the meantime, we look forward to hearing how it helps your organization integrate the voice of the customer into every decision — ensuring product teams are making what matters, accelerating product delivery, and helping you consistently ship the most impactful products.
Hubert Palan
CEO & Co-founder
See what matters most to all customers, or your target segment, with AI-powered analytics.
Interact with intuitive reports to monitor feedback trends based on AI-generated topics. Productboard Pulse incorporates customer account data to contextualize trends, so you can zero in on your target segment’s needs and quantify business impact.
Explore different combinations of topics, filter for specific customers or segments, and generate AI summaries of large sets of customer feedback.
Co-author voice of customer documents with AI. Write AI prompts inline and instantly insert AI summaries of relevant customer needs — or responses to any question you ask. Then easily share your write-ups with stakeholders.
Curate a hierarchy of feedback topics, both AI-generated and maker-defined, to continuously refine feedback categorization to best reflect your product and your customers’ needs.
Connect with more feedback sources than ever before, now including public review sites like G2 Crowd, the Apple App Store, and Google Play Store.
“At Gainsight, our mission is to win in business while being human-first, and it's important for our product team to stay on top of evolving customer needs and put the customer at the center of our decisions. We're excited to see how Productboard Pulse can help us in our planning process to uncover actionable trends and insights.”
Jake Ellis
Director of Product Operations and Evangelism, Gainsight
At our recent Product Excellence Summit ‘24, we shared a bold vision for the future of Productboard’s platform, while celebrating major advancements released in recent months. Read on to see what’s new and coming soon!
In recent months, we’ve begun rolling out a brand new set of boards designed to support more advanced product planning, while keeping Productboard as intuitive as ever for makers and stakeholders alike.
Define your business goals, objectives, and key results — then plan product initiatives that will help you achieve them. Productboard is better than ever for ensuring complete top-to-bottom alignment, so product teams are always working on what matters most.
Author strategy documents and product briefs right from within Productboard with new collaborative docs that can be saved alongside your other boards.
Easily reference entities like initiatives, features, boards, teams, companies, and segments by @mentioning them inline. Anyone can then select those entities to access more details without even leaving the doc.
Drop the URL for any user insight to instantly embed the voice of the customer into your docs. Whether you’re illustrating a trend or justifying a decision, the full context of the original feedback is just a click away.
Use slash / commands to choose from a variety of formatting options. Leave inline comments and mention colleagues to bring them into the discussion. Embed Figma designs, FigJam and Miro boards, and Loom or YouTube videos.
We’re also making ongoing investments to our platform to best serve the Enterprise organizations that rely on Productboard for coordinating work across tens, or hundreds, of product teams.
We’ll soon be releasing new enhancements for SCIM provisioning, allowing admins to more easily and securely manage workspace members and teams from within your identity provider, such as Okta or Azure AD.
Learn how Productboard Pulse enables customer-centric product decision-making.
