Customer Success & Services

Get the right products to market, faster, through a world class services experience.

Change is hard; we support you every step of the way.

Our proven methodology has driven product excellence, strong adoption and transformation across many organizations.

Why Productboard Customer Success & Services?

Product processes transformation

We work with you to implement efficient processes across your product organization and beyond

How we do it:

Stakeholder Mapping
Key Design Decisions

Partnership delivered with expertise

We have a proven track record across multiple industries

How we do it:

We are ex-Product Managers
We have organizational transformation and technical expertise

Accelerated adoption and change

We think beyond the platform to create a sustainable program to support the change in your organization, increasing the return on your investment.

How we do it:

Change Management framework

Our Team

Engagement Managers: We have years of experience from consulting and customer success, bringing best practices to help customers transform their product organizations. We know change management and how to rally your teams towards adoption.

Solutions Architects: We bring years of experience as product managers to our customers to help them envision and architect their optimized product development lifecycle.

Trainers: We specialize in adult learning in SaaS environments and enable rapid change and education of both Product Managers and stakeholders to ensure large scale organizational change.

120%

Our programs bring 120% more weekly roadmap views

50%

Our solutions architects bring 50% more uplift of value from Productboard

How we work with you

Services we offer

Process Architecting

Prototype your workflows and configure your workspace, including integrations.

Program Management & Product Operations

Build a transformation program to promote change management and drive adoption.

Training

Educate and enable your product team and stakeholders.

Strategic Consulting Services

We pair clients with the optimal resources to accomplish their strategic objectives.

Onsite Workshops

Bring stakeholders together with Productboard experts in a dynamic environment.

What our customers say

“Working with Productboard has been one of the BEST implementation engagements I've had.‘’

- Heidi Hale, Director, Product Management, Skillsoft

“Our Solutions Architect’s approach was consultative – he got to know us. We took him through our deliberations, and he showed us different approaches we could think about when using Productboard. It was a really successful journey and we’ve landed quickly on a pragmatic model that’s made a substantial difference already.‘’

- Andy James, Director of Product Strategy, Enable

“Productboard's onboarding & implementation approach works. They set objectives and tailor enablement to the maturity of our teams and organization.‘’

- Martin Röver-Parkes, VP Product Management, Scrive

Knowledge Hub

3 principles for successfully driving transformation in your product organization

A program is an initiative to manage a transformation in an organization. This often involves introducing a new tool and making sure it’s implemented successfully, but it can really apply to any type of transformation.

Aggreko transforms their product organization with the help of Productboard’s professional service

Stephen Doherty, Head of Product, Load Banks & Electrical Distribution at Aggreko shares his experience working with Productboard’s Professional Services team.

5 key design decisions to consider in your product process

By revamping your product management process, the goal is to improve efficiency, account for new people, or bring your company into the next stage of maturity.

Change Management 101: Building a Scalable Framework

Change often fails, but with the right strategy in place, it doesn’t have to. During this on-demand session, you’ll learn why change frequently fails at organizations, the key components of a strong change management framework, and 5 key design decisions that drive successful change.