Sr Manager, Deal Desk

San Francisco

Location: San Francisco
In the spirit of collaboration and continuous emphasis on building a strong culture, this role will require you to be onsite on Mon, Tue and Thursdays)

Productboard is seeking an experienced leader with a proven track record to build and manage our global deal desk and quote-to-cash functions. In this role, you will be the cross-functional leader of our quote-to-cash process that touches sales, finance, IT, accounting, security, product, and legal, and partner closely with key stakeholders and our leadership team to define and align on establishing effective guardrails around commercial terms that are beneficial to the business.

If you are an experienced leader who has evolved and scaled with a company in a fast-paced environment, is ready and excited about building and scaling the function again, and has a strong work ethic and problem-solving skills to lead cross-functional projects and initiatives successfully, we would love to talk to you.

Let’s make products that matter, together.

On a typical day, you will …

Support GTM teams in deal structuring, contract reviews and approvals. You will do this through assisting them through deal reviews, quoting, order management, provisioning & billing Improve and scale the deal desk business processes through collaboration with GTM leadership, operations, finance, accounting, legal, security, product, and IT to ensure accurate and expeditious deal cycles. Analyze discounting and non-standard term patterns to drive recommendations and optimization of our customer lifetime value (CLV).
Review, approve and document all non-standard commercial terms to comply with company and revenue objectives.
Manage Productboard’s billing and cash collections.
Own the commission calculations for Productboard’s employees with variable comp.
Oversee and manage our Quote-to-Cash process and systems to drive velocity, accuracy, and efficiency at scale.
Lead, own, and deliver critical cross-functional Quote-to-Cash initiatives and projects to include system implementations, operational improvements, and new product rollouts.

About you

Minimum of 10+ years of combined experience in deal desk, pricing, billing , collections, and commission calculations , in enterprise B2B SaaS. Experience building and leading a deal desk and/or QTC function.
Hands-on leader with solid understanding of sales operations processes, software pricing/discounting, contracting, and negotiation strategy.
Deep understanding of SaaS business metrics and key issues affecting deal desk around deal structuring, bookings policies and revenue recognition.
Customer-focused with ability to multitask and prioritize at times of high volume
Must have experience directly working with Quote-to-Cash stakeholders in gathering requirements and developing scalable solutions.
Strong communication and project management skills are a must – the ability to understand and articulate complex challenges and obtain buy-in from stakeholders to drive towards a solution; experience presenting to C-level and Senior Leadership.

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You can look forward to the following benefits:

💰 Competitive compensation, stock options, company 401k

📚 A budget for your professional development and ongoing learning

🏝 Flexible PTO and 9 paid sick days

💛 1 Volunteer Day per year for you to help causes close to your heart

🍀 Mental Wellness Program to support your well-being and self-care

🏋 Company contribution to gym and wellness memberships

🚗 Commuter benefits

🍹 Team events, such as happy hours, off-sites, and retreats abroad

❤️ Company contribution and access to best-in-class health benefits and your own Headspace membership

About Productboard

Productboard is the customer-centric product management platform that helps teams get the right products to market faster. Over 6,000 companies, including Microsoft, 1-800-Contacts, and UiPath, use Productboard to understand what users need, prioritize what to build next, and rally everyone around their roadmap.

In Feb 2022, we closed our $125M Series-D round, backed by VC giants like Tiger Global Management, Index Ventures, Kleiner Perkins, Sequoia Capital, and Bessemer Venture Partners. Headquartered in San Francisco, we are a truly international company, with offices in Vancouver, London, Dublin and Prague.

We are backed by top Silicon Valley investors, giving us access to capital, networks, mentors, and markets
You’ll enjoy an exciting team atmosphere building a new and complex product
We iterate quickly and decisions are fast. You’ll have a voice in what we do and see the impact of your work
We were recognized by Forbes for being the "Next Billion Dollar" start-up

About our culture

At Productboard, values aren’t just something we like to talk about, they’re something we live and breathe. We believe in creating a work environment where:

People feel empowered, supported, and included
Trust and transparency are built into the way we work
Creativity, curiosity, and continuous improvement are encouraged and nurtured every day

You can get to know your future colleagues by listening to our People of Productboard podcast, or check out our Instagram profile and People of Productboard FB page for more info about life at Productboard.

Equal Opportunity Employer Statement

We are an equal opportunity employer and champion of equity. It is our aim to help people from all backgrounds, cultures, and groups realize their full potential at Productboard.

As such, we do not tolerate any discrimination or harassment based upon gender identity, race, color, religion, age, sexual orientation, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law.

All aspects of employment including hiring, training, promotion, and terminations are based on merit, competence, performance, and business needs. We are committed to an inclusive hiring process and provide all candidates with equal opportunity to demonstrate their abilities.

Togetherness is one of our core values and our Diversity Council helps us ensure that we uphold the values of authenticity, humanity, and diversity to create an environment where every human being matters. We are committed to leading by example to drive societal change.